Refund Policy
Last Updated: August 2026
Cancellation & Refund Policy
At ACE Inn & Resort Pvt Ltd, we understand that travel plans can change. Our cancellation and refund policy is designed to be fair and transparent:
1. Cancellation Terms
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Free Cancellation: You may cancel your reservation free of charge up to 48 hours prior to your scheduled check-in time (2:00 PM).
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Late Cancellation: Cancellations made within 24 to 48 hours of scheduled check-in will attract cancellation charges as applicable.
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Within 24 Hours: Cancellations made within 24 hours of check-in will incur a 100% cancellation fee, equal to the full booking amount.
2. No-Show & Early Check-Out Policy
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In the event of a No-Show (failure to arrive without prior notification), no refund will be issued, and any remaining reserved nights will be canceled.
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No refunds are provided for early check-outs or unused nights during your stay.
3. Refund Processing
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Eligible refunds will be credited back to the original payment method used during booking.
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Refunds will be processed within 7 to 10 working days from the date of approval.
4. GST Invoices & Billing
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GST invoices are available upon request.
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Guests must provide correct GST details prior to check-out. The hotel is not responsible for re-issuing invoices if incorrect GST information was initially provided.